TitiSpin Contact
One inboxContact TitiSpin
The quickest way to reach TitiSpin is one email address, [email protected]. Below: what to include so we can help on the first reply, when the report button inside the app works faster than an email, and a few fixes worth trying before you write in.
Email support · No forms · Include your user ID
How do I reach a person at TitiSpin?
Email [email protected]. That single inbox handles everything: account questions, payments, bugs, privacy requests and reports that need more than the in-app button. There is no form to fill in and no chatbot to get past. Replies come back to the address you wrote from.
Replies come in the order messages arrive, so one clear email gets you an answer faster than three short ones.
What goes in a support email that gets solved first time?
Enough for us to find the problem without writing back to ask. Most slow replies happen because we have to ask for an ID or a device first, so put those in from the start. These five things cover nearly every case, from a frozen camera to a missing coin purchase:
- Your user ID, from your profile or settings. If you only used TitiSpin as a guest, say so and mention roughly when.
- Your phone or computer and the browser, such as "Android, Chrome" or "MacBook, Safari".
- What you expected and what happened instead, in a sentence or two.
- When it happened, with your time zone.
- For payments, the date, the amount and what you bought. Never send full card numbers.
Should I report someone by email or in the app?
In the app, almost always. In a chat, tap Next first so it ends at once, then use the report option in the chat or on the person's profile. That puts the report straight in front of the team with the right details attached. Then block them.
Email is the right choice when the problem is serious, such as a threat, someone who appears to be under 18, or someone in danger, or when it does not fit a report reason. Our page on whether TitiSpin is safe explains the tools in more detail.
Privacy requests and deleting your account
To get a copy of your information, correct something you cannot edit yourself, or delete your account, email us from the address linked to the account, or include your user ID if you never signed up. The Privacy Policy explains what we hold and why, and the What we collect page lists it item by item.
Quick fixes to try before writing in
A lot of support emails are about the camera. These fix most of them in under a minute:
Black camera
Allow camera and microphone for TitiSpin in your browser's site settings, close other apps using the camera, then reload.
Frozen video
Move closer to your router, pause downloads and close other tabs playing video. The cam chat setup guide has more.
Signed out
Clearing browser storage removes a guest session. Account holders can sign back in; guests start fresh.
Support questions
What is the TitiSpin support email?
[email protected]. It covers account help, payments, bugs, privacy requests and serious reports.
Is there a phone number or live chat?
No. Support is by email only, which lets us look into each case properly and keep a record of what was agreed.
How do I delete my TitiSpin account?
Email [email protected] from the address linked to your account, or include your user ID, and ask for deletion.
I was charged for coins I did not get. What now?
Email support with the date, amount and what you bought, plus your user ID. Do not send full card numbers.
Can I report someone by email?
Yes, though the in-app report is faster for most cases. Use email for threats, suspected minors or anyone in danger.